Selected work

Context

A federal identity and verification environment serving government users.

Challenge

Authentication changes, integration dependencies, and a large modernization backlog needed clear requirements and tight coordination across product, engineering, QA, and DevSecOps.

Contribution

• Analyzed current-state workflows
• Wrote user stories and acceptance criteria
• Supported MFA-related modernization
• Documented account, registration, and identity scenarios
• Supported API and integration validation
• Identified dependencies and edge cases
• Supported CI/CD migration and release readiness

Context

An enterprise modernization built on Salesforce and APIs, serving several operational workflows.

Challenge

Different stakeholder groups had different needs, data flows, and priorities. They had to land in one consistent platform model.

Contribution

• Led structured discovery
• Mapped workflows and roles
• Defined MVP requirements
• Wrote user stories and acceptance criteria
• Documented API and data integration requirements
• Supported data-flow validation
• Worked with architects, developers, and program staff

Context

Public-facing websites across several federal agencies.

Challenge

Improve user experience, accessibility, and content effectiveness while the platforms themselves were being modernized.

Contribution

• Analyzed web traffic and user behavior
• Supported user journey improvements
• Coordinated UX, development, content, and analytics
• Supported Section 508 accessibility requirements
• Defined reporting and performance views
• Tightened backlog and delivery alignment

Context

A large municipal tax and revenue environment running an enterprise tax platform.

Challenge

Complex taxpayer workflows, collections, payments, and reporting, all under ongoing system modernization.

Contribution

• Analyzed taxpayer and payment behavior
• Developed system requirements
• Supported user stories and UAT
• Evaluated collections and delinquency trends
• Improved reporting and operational visibility
• Supported case prioritization and process improvements

Context

A large public-sector treasury operation spanning banks, revenue, cash management, reconciliation, and financial data.

Contribution

• Cash-flow and revenue analysis
• Banking process analysis
• Reconciliation and financial reporting
• Requirements for financial systems
• Process improvement
• Coordination with external banks and stakeholders
• Audit and compliance support